Although I had many roles and products to work on at UHIN, one of my main focuses was MYUHIN. It essentially is a healthcare portal for all of the products UHIN sells other than their clearinghouse services. The products in the portal are Healthcare Insurance Billing, Health Information Exchange (HIE), Direct Secure Messaging, Patient Record Lookup, Analytics and Reporting, and more.
The project is to redesign the user interface of the MYUHIN (Utah Health Information Network) platform to improve the user experience and make it more intuitive for healthcare providers, healthcare billers, and patients.
Roles
As the Designer, I assumed the following roles:
Deliverables
Product Design:
Marketing:
Tools
Creative:
Product:
As the user experience designer for UHIN working on MYUHIN, I was tasked with designing a new platform that would make it easier for insurance billers to submit and process insurance claims and billing information. The goal was to create a more efficient and user-friendly system that would reduce errors and improve the overall user experience for insurance billers.
To start the design process, I conducted extensive research and user testing with insurance billers to better understand their pain points and challenges when it comes to submitting and processing insurance claims. I conducted surveys, focus groups, and one-on-one interviews with insurance billers to gather insights and feedback.
From my research, I found that insurance billers struggled with the manual data entry process, which was time-consuming and prone to errors. Additionally, they often had difficulty communicating with healthcare providers and insurance companies, which resulted in delays and frustrations.
Based on my research, I designed a new platform that streamlined the insurance claims and billing process, making it faster and more accurate. I focused on simplifying the data entry process by introducing features like autofill and autocomplete, reducing the need for manual data entry.
I also designed a communication system that allowed insurance billers to easily communicate with healthcare providers and insurance companies, reducing delays and improving the overall user experience. I included features like real-time messaging and notifications, as well as a centralized dashboard that allowed users to track the status of their insurance claims and billing information in real-time.
I then created wireframes to explore different layout and navigation options. The wireframes were refined and tested with healthcare providers to ensure they met the design goals and addressed the pain points identified in the research phase.
Next, I added visual design elements to the wireframes to create high-fidelity mockups. I used a clean and modern design aesthetic with a blue and green color palette to align with the MYUHIN brand. I also used typography and color to create a clear hierarchy of information and improve readability.
The high-fidelity mockups were tested with healthcare providers to gather feedback on the design and identify any usability issues. I incorporated the feedback into the final design and created a prototype for further testing.
The prototype was tested with healthcare providers to ensure it met the design goals and addressed the pain points identified in the research phase. The final design included a simplified interface, improved visual hierarchy, and increased efficiency, making it easier and more intuitive for healthcare providers to use.
The new platform was well-received by insurance billers, who reported that it had made their jobs easier and more efficient. They appreciated the simplified data entry process and the improved communication features, which helped them to process insurance claims more quickly and accurately.
In addition, healthcare providers and insurance companies also reported positive feedback on the new platform, noting that it had reduced errors and improved the overall quality of insurance claims and billing information.
Overall, the new platform has helped to improve the user experience for insurance billers, healthcare providers, and insurance companies alike, making the insurance claims and billing process faster, more accurate, and more user-friendly.
