BALANCE MONEY

Helping customers take control of their finances

Saving money and planning out a budget is one thing but actually sticking to it for the long haul is another. There are many ways and different products out there to help someone save money by budgeting. Each product or app seems to have a different perspective on the “best” way to budget. All of them have one thing in common, they are very easy to be forgotten overtime and maybe not so easy to stick with.

Balance Money is based on 2 key concepts;

  1. Save money, time, and frustration by automating your budget.
  2. Combining banking with your budget to personalize it and help you stick to it.

Roles

As a Lead Designer & Co-Founder, I assumed the following roles:

  1. User Experience (UX) Designer
  2. Interaction (IxD) Designer
  3. User Interface (UI) Designer
  4. Visual Designer
  5. Brand Designer
  6. Digital Marketing Specialist

Deliverables

Product Design:

  1. Low fidelity mockups
  2. High fidelity mockups
  3. Interactive prototypes
  4. Design system and UI Kit
  5. Usability tests and findings
  6. Competitive analysis
  7. User Interviews

Marketing:

  1. Complete brand design
  2. Booth and event design
  3. Social Media management & design
  4. Content creation (Graphics & Video)
  5. User Interviews

Honourable Mention:

  1. Physical Debit Card design (too fun not to list)

Tools

Creative:

  1. Adobe XD
  2. Adobe Illustrator
  3. Adobe Photoshop
  4. Adobe AfterEfects
  5. Final Cut Pro
  6. Figma

Product:

  1. Notion

OVERVIEW

With inflation on the rise and things costing more and more each day it is no secret that saving money is difficult. Statistically speaking, 60% of Americans live paycheck to paycheck. Subscriptions are everywhere now and it is easy to get caught up in having too many monthly payments when our income isn’t quite there to match.

Making matters worse, banks seem to be out to get us too with fees and apps that have been the same since the birth of online banking. Banks are in the business of making money off of people not helping them budget and save. The more you spend on that ol’ credit card of yours the better it is for them. Banks and credit card companies love those fees and interest!

Problems

  1. Setting up a budget takes research and planning that is often too complicated or overwhelming.
  2. Budgeting is restrictive: people want to spend money when they have it and even when they don’t.
  3. Budgeting is time consuming and takes daily dedication.

Proposed Solutions

  1. Use transactions made by the Balance Money debit card and pulling in old bank transactions to set up a personalized budget.
  2. Use customer data to visualize amounts that are safe to spend
  3. Automatic budget creation by using debit card as they normally would.

RESEARCH

Initial research started as competitor analysis.

Before we had a working product or prototype, we interviewed and talked to many people using similar apps that are trying to solve the budgeting problem. We were able to identify many pain points people have and in many ways validate that what we were working on is an important problem to solve for so many.

We also used the jobs to be done framework to empathize with our customer and understand what their end goal would be if they were to used a tool to help them with their money.

My team and I worked off of our consistent user interviews to continue filling our roadmap and backlog with jobs and tasks to work on.

Through our research, we identified several key insights.

First, we learned that users were looking for a platform that could help them set and achieve financial goals.

Second, we found that many users were overwhelmed by the complexity of personal finance and were looking for a simple and intuitive platform to help them manage their finances.

Finally, we discovered that users valued security and privacy when it came to financial information.

Defining Key Differences in Motivations Through Personas
Money, money, money. Everyone wants to save money right? While that is true, upon closer inspection of the user research made it clear that there were divergent motivations.

Creating personas helped with understanding who would be most impacted by utilizing our product and who would not. It brought clarity to some of the divergences.

Eliza

Job Title
Customer Service Rep
Location
Murray, UT
Industry
Healthcare / Tech
Acquisition
channels
Social media
Goal
Eliza wants to change her bad spending habits and she would like to stop living paycheck to paycheck.
Frustration
Not having enough money to buy necessities at the end of her pay period.
Financial
Solutions
Still uses the same Wells Fargo account that her parents set up for her when she was 16.Tracks her spending by logging into her online banking a few times a week.

BEAu

Job Title
Project Manager
Location
Portland, Oregon
Industry
Tech / IT
Acquisition
channels
Communities (Reddit / Medium)
Goal
Beau would like to simplify and automate his complicated/time-consuming budget spreadsheets.
Frustration
Stresses over complicated budget tools and spreadsheets because of how time consuming and cumbersome they are.
Financial
Solutions
Uses Chase Bank and a credit card for every purchase because he like the rewards.Monitors all his purchases with a spread sheet because he has not found a tool that works well for him.

tracy

Job Title
Freelancer
Location
Austin, Texas
Industry
Gig Economy
Acquisition
channels
Word of mouth / Referral
Goal
Pay off her debts in a reasonable amount of time - Learn how to budget.
Frustration
Makes just enough money to get through the month, sometimes not enough.
Financial
Solutions
Gets paid through venmo and uses venmo as her bank account.Likes the fact that venmo has early pay-day
Understanding the journey
by User Journey Mapping

Ideation

Its time to gather what data we have collected and put pen to paper (so to speak.) Although I did not keep alot of the initial wireframes I drew out on paper, our team ideation process consisted of constant white-boarding and brainstorming.

Armed with our research insights, we began the ideation process. We held brainstorming sessions with the product team, designers, and developers to generate ideas and identify potential solutions. We used design thinking methodologies to prioritize ideas and created prototypes to test with users.

One of the key ideas that emerged from the ideation process was the concept of goal-setting.

We recognized that users were looking for a platform that could help them set and achieve financial goals, so we made this a central feature of the platform.

We also focused on creating a simple and intuitive user experience, with a clean and minimalist design that made it easy for users to navigate the platform.

DESIGN

With our ideas in place, we began the design process. I worked closely with the product team to ensure that the design aligned with the overall product vision and user needs. We created wireframes and mockups to test with users and iterated on the design based on feedback.

One of the key design decisions we made was to focus on creating a visual language that was both aesthetically pleasing and user-centered. We used a simple and clean design aesthetic, with a color palette that was calming and inviting. We also made sure to incorporate clear and simple language throughout the platform, making it easy for users to understand and use.

Lo-fi mockups

User Testing

  1. Throughout the design process, we conducted user testing to gather feedback and ensure that the design was meeting user needs. We used both moderated and unmoderated testing, allowing us to gather feedback from a diverse range of users.
  2. Based on user feedback, we made several changes to the design. We simplified the onboarding process, making it faster and more intuitive. We also made changes to the navigation, making it easier for users to find the information they needed.

Results

  1. The final design of Balance Money was a user-centered and intuitive platform that helped users achieve their financial goals. The app received positive feedback from users, with many praising its simplicity and ease of use. In addition, the app received positive reviews from industry experts, with several publications naming it as a top fintech app of the year.

Conclusion

The design process for Balance Money was a collaborative effort, with input from stakeholders across the organization. By focusing heavily on user research, ideation, and design, we were able to create a platform that was both aesthetically pleasing and user-centered. Our emphasis on user testing allowed us to create a platform that resonated with users and helped them achieve their financial goals. Overall, the design of Balance Money played a critical role in the success of the app, creating a platform that was effective, intuitive, and visually appealing

Figma presentation

case study